SHIPPING
Shipping is free in Italy.
Delivery times in Italy are 1-3 business days from order confirmation, with an additional day for the south and islands.
For orders shipped to other countries, delivery times range from 5 to 7 business days.
During Black Friday week or special promotional periods, deliveries may experience delays.
Where can I receive my order?
You can receive your order at the address you provided (not a P.O. box).
Can the delivery country be different from the country of purchase?
The delivery country must always match the country of purchase.
Are customs duties applicable?
It depends; the payment of any customs duties varies depending on the destination country and is the responsibility of the buyer.
EXCHANGES
You may exchange any purchased product within 14 days of the actual delivery date of the package.
The exchange procedures are as follows:
Contact Customer Service (info@spernanzoni.com or by phone at +39 0733 865149) and indicate which item you would like to receive as a replacement.
If the requested item is available, Customer Service will reserve it for you.
To return the item, place the product you wish to exchange in the same box in which the purchased product was shipped.
Notify Customer Service that your package is being prepared. Our Customer Service will notify the courier of the pickup and provide you with all the necessary information on how to proceed.
Please note that your requested exchange can only be processed if the product you are requesting is available in our warehouses and only if:
- the product you return is intact
- includes any accessories and labels
- has not been used
- is in its original packaging.
Spernanzoni reserves the right to refuse exchange requests made after the 14-day deadline indicated above or for products that are not in the same condition in which they were received by the customer. In such cases, no refund will be possible for the amount paid for the product initially purchased.
Do I have to pay for the exchange of a product?
It depends on the country from which the exchange request originates:
EU countries
The shipping costs for the first exchange (both sending and receiving the product) are covered by us, so the customer does not incur any expense.
For subsequent exchanges, the shipping costs (receiving and sending goods) are the customer’s responsibility.
Non-EU countries
All shipping costs are the responsibility of the customer.
RETURNS
Returns are at the customer’s expense and must be made within 14 days.
The product must be unused and undamaged.
We reserve the right to decline a return request if it is made after the 14-day period or if the product does not meet the return conditions.
How can I return an item?
To exercise your right of withdrawal, you can send us an explicit declaration of your intention to withdraw from the contract (for example, by email) or use the "Make a return" function available on our website.
Next, complete the return form you received inside the package, place it in the original box, and ship the package to the following address:
Spernanzoni srl
Via Gentile da Fabriano, 66
62010 Morrovalle (Mc) Italy
How and when will I receive the refund?
Once the return is approved, you will receive the refund via bank transfer to your account. You must then provide your banking details, including IBAN and Swift, via email.
We will send you an email notifying you of the refund, which will be credited to your account.
The refund processing time depends on your bank.
What should I do if the refunded amount is incorrect?
Simply contact our customer service, and we will resolve the issue as soon as possible.
